For all you digital professionals who want to learn about airline product analytics, this Diggintravel Podcast episode is a must-listen. While working with various airlines and their digital teams, I’ve observed a common trend: they often start with a single digital team handling analytics, CRO, and optimization, and then expand to encompass multiple specialized digital product teams. One question that I often get in this process...
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This interview is part of our exclusive ‘Airline Leaders Series,’ conducted in collaboration with Branchspace – digital reinvented, aiming to transform airlines into better digital retailers. Throughout the series, we’ll highlight the key concepts that are shaping modern airline digital retailing, ensuring you gain valuable insights from each discussion. Leader: Ivan Karlovic Airline: Norwegian Role: Director - Data, Analytics & AI Location: Norway, Oslo Talks about: Data, Analytics, Artificial Intelligence, Machine...
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This interview is part of our exclusive 'Airline Leaders Series,' conducted in collaboration with Branchspace - digital reinvented, aiming to transform airlines into better digital retailers. Throughout the series, we'll highlight the key concepts that are shaping modern airline digital retailing, ensuring you gain valuable insights from each discussion. Leader: Liliana García Magaña Airline: VivaAerobus Role: Director Business Intelligence and Data Location: Amsterdam, Mexico City Talks about: Data, Web Analytics,...
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How can you measure your airline marketing effectiveness in the future? This question guides our exploration in the second part of the “Changes in Airline Marketing” mini-series. In the first episode, we talked to Juan Mendoza, editor of Martech Weekly, to understand the evolving role of marketing in the airline industry, particularly the increasing significance of marketing technology (MarTech). This shift from IT departments to marketing...
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I know how hard it is for airline digital marketers to keep track of everything that’s happening in the AI arena. In the fast-moving world of AI, four months is like four years! That’s why I decided to chat again with AI expert Bostjan Kozuh in the latest Diggintravel Podcast about the biggest airline AI developments over the past few months and how you can apply...
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Ravi Shankar Mallavarapu was one of our first guests on the Diggintravel Podcast back in 2020. At that time, he served as the Chief Growth Officer at AirAsia, where he was instrumental in scaling up and transforming AirAsia’s digital marketing team into a modern, data-driven growth unit, embodying the essence of modern airline digital marketing. Now, three years later, Ravi has transitioned to the role of...
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Writing an article about ChatGPT for airlines was long overdue. By now, everybody has heard about it and most of us have played around with it, meaning we’ve at least used the ChatGPT prompt to see how it works. But ChatGPT and the new artificial intelligence models are much more than that. There is so much partial and unstructured information about ChatGPT that I felt there...
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Given the recent changes, we have been placing significant emphasis on data science at Diggintravel, recognizing it as a logical choice. And if I were to pinpoint the most significant area for airlines where data science can have a substantial impact, it would undoubtedly be in airline dynamic pricing and dynamic offers, which can be seen as the holy grail. However, leveraging artificial intelligence to build...
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This is the second part of our series of talks about airline data science with Andres Bucchi, Chief Digital Officer at LATAM. If you missed the first part, where we talked about experimentation and scientific decision-making, you can find the summary and full podcast audio here. In the past, I’ve talked with airline chief digital officers and chief data officers about how to build a data-driven...
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Diggintravel is your best resource for ecommerce and digital benchmarks. For the fourth straight year, Diggintravel conducted an airline survey to understand airline digital maturity when it comes to various parts of digital optimization: digital team setup, digital optimization skills, user and UX research activities, digital analytics, experimentation & A/B testing, digital optimization tools, internet booking engine flexibility and organizational support for digital optimization. Below you...
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