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Author: Iztok Franko

How to do airline UX research in the post-COVID-19 world

Building a great digital experience is all about understanding your users. We've been beating the drum about how agile airline UX research should be the core element of your optimization process even way before COVID-19 hit us. I've written about how Ryanair is doing airline UX research at scale and how Virgin Atlantic built their user-centric digital optimization team. However, one can argue that COVID-19 changed your users’...

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Ido Biger CDO at EL AL Israel airlines talks about data-driven airline culture

"Data is the new oil" was probably one of the most popular airline clichés before COVID-19 hit. A data-driven airline definitely sounds smart, but can a data-driven approach help with airline recovery? Boston Consulting Group (BCG), one of the world's most renowned consultancy companies, definitely thinks so. They are stressing a data-driven approach as one of the key elements of recovery in their “Post-COVID-19 Flight Plan for...

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5 Key Principles of Building Modern Airline Digital Products

If you follow Diggintravel, you've heard a lot lately about experimentation and how we think it's the key to building modern airline digital products. But to be fair (even though I'm a huge fan of experimentation), it's not the only experimentation that matters. The key to building modern airline digital products is to combine experimentation with an agile, data-driven, customer-centric approach. These are the core principles we...

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The Future of Airline Marketing and Digital Product Development

"It's GREAT… BUT I don't think it's the right time to invest in airline marketing education." "Looks really COOL… BUT unfortunate timing as most airlines have cut their training budget." You've probably seen that we just launched a brand new Airline Digital Retailing Academy. During the design phase, I reached out to more than 100 different airline professionals to get their feedback. I wanted to hear what airline...

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Etihad innovation lead Kai Ling Ting talks about innovation on the Diggintravel Podcast

Here at Diggintravel, we’ve been focusing on digital innovation ever since COVID-19 turned the airline industry upside down. You can probably agree that our industry needs innovation more than ever. Recently, you heard innovation authority Stefan Thomke talk about how experimentation can really boost your innovation. But today I want to show you real, practical examples of how airlines are using innovation to address current...

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Talking about agile travel analytics and how to analyze Skyscanner air demand data with Skyscanner

COVID-19 has turned most of the things we do in the travel and airline industry upside down. Most of the processes you’ve been doing for the past ten or even twenty years are all of a sudden not relevant anymore. One of the areas where this is definitely true is how you do travel analytics and analyzing air demand. What should a new method of demand...

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Airline digital marketing in action - AirAsia digital team

What would you tell me if I asked you what is the biggest challenge of measuring airline digital marketing effectiveness? I bet some of you would offer me this famous quote from American merchant John Wanamaker: Half the money I spend on advertising is wasted; the trouble is I don't know which half. Figuring out which of your digital marketing activities really work and which do not is a...

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State of airline ecommerce - key highlights

If you want to deep dive into the state of airline ecommerce, you've come to the right place. Diggintravel is your best resource for ecommerce and digital optimization benchmarks. For the third straight year, we conducted an airline survey to understand airline ecommerce maturity when it comes to various parts of digital optimization: team setup, skills, user and UX research activities, digital analytics, experimentation & A/B...

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Henry Harteveltd talks about airline industry trends 2020-2021

I didn't want this to be just another airline industry trends 2020-2021 article. (You know, the one where we write about the "unprecedented times" and add a chart to show how bookings have fallen off compared to last year.) Instead, to see what questions airline industry professionals are asking themselves right now, we asked you. Together with my colleague and fellow travel analyst Henry Harteveldt, I reached...

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Tips for airline personalization and experimentation from Ronny Kohavi

How are airline personalization and experimentation connected? Is machine learning the answer? Do you have the right KPIs to measure the effectiveness of your optimization, personalization and machine learning activities? I've seen so many articles and people talk about airline personalization. Almost all claim that it can't be done without data science and machine learning. On the other hand, there are not many resources that explain how you can...

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