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Author: Iztok Franko

Etihad innovation lead Kai Ling Ting talks about innovation on the Diggintravel Podcast

Here at Diggintravel, we’ve been focusing on digital innovation ever since COVID-19 turned the airline industry upside down. You can probably agree that our industry needs innovation more than ever. Recently, you heard innovation authority Stefan Thomke talk about how experimentation can really boost your innovation. But today I want to show you real, practical examples of how airlines are using innovation to address current...

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Talking about agile travel analytics and how to analyze Skyscanner air demand data with Skyscanner

COVID-19 has turned most of the things we do in the travel and airline industry upside down. Most of the processes you’ve been doing for the past ten or even twenty years are all of a sudden not relevant anymore. One of the areas where this is definitely true is how you do travel analytics and analyzing air demand. What should a new method of demand...

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Airline digital marketing in action - AirAsia digital team

What would you tell me if I asked you what is the biggest challenge of measuring airline digital marketing effectiveness? I bet some of you would offer me this famous quote from American merchant John Wanamaker: Half the money I spend on advertising is wasted; the trouble is I don't know which half. Figuring out which of your digital marketing activities really work and which do not is a...

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State of airline ecommerce - key highlights

If you want to deep dive into the state of airline ecommerce, you've come to the right place. Diggintravel is your best resource for ecommerce and digital optimization benchmarks. For the third straight year, we conducted an airline survey to understand airline ecommerce maturity when it comes to various parts of digital optimization: team setup, skills, user and UX research activities, digital analytics, experimentation & A/B...

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Henry Harteveltd talks about airline industry trends 2020-2021

I didn't want this to be just another airline industry trends 2020-2021 article. (You know, the one where we write about the "unprecedented times" and add a chart to show how bookings have fallen off compared to last year.) Instead, to see what questions airline industry professionals are asking themselves right now, we asked you. Together with my colleague and fellow travel analyst Henry Harteveldt, I reached...

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Tips for airline personalization and experimentation from Ronny Kohavi

How are airline personalization and experimentation connected? Is machine learning the answer? Do you have the right KPIs to measure the effectiveness of your optimization, personalization and machine learning activities? I've seen so many articles and people talk about airline personalization. Almost all claim that it can't be done without data science and machine learning. On the other hand, there are not many resources that explain how you can...

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Diggintravel podcast talk about the future of airline distribution and retailing

"What will change? How do you see things happening now impacting the future of airline distribution?" I got this question recently when I was talking to a friend who works for a big European airline. Same as all of us at the moment, I didn't have a clear answer. Everybody knows things are going to change. The key question is not “will things change?”, but “how much...

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Airline technology trends 2020-2025 with Miha Kralj from Accenture

The current situation is scary. It’s making us all think! Overnight, we are all faced with the fact that nobody knows what will happen next. Will you need to downsize? If so, how much and for how long? When will your airline start to grow again? Will you need to change? If so, how much change? New features, new products, new solutions or even new business models? I'm...

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Airline innovation through Experimentation - Stefan Thomke

With the current COVID-19 situation, it's just impossible not to think of the impact it will have on the airline industry. However, one thing is clear: When demand for travel returns, airline innovation will be needed more than ever! We all will need to change how we do business: from product and strategy to capacity planning, scheduling, revenue management and marketing. While the extent of the changes might...

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Gartner's Digital Expert Tips for Conversion Optimization process

We are in the middle of our 2020 Airline Conversion Optimization research, so I can't think of a better time to talk about your conversion optimization process. While we see more and more airlines establishing conversion optimization teams and programs, there are still many of you that are not there yet. During my conversion rate optimization (CRO) research, I talk to many airline digital marketing and...

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