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Author: Henry Harteveldt

Airline ancillary revenue leaders - Frontier Airlines

Welcome to our newest joint Diggintravel-Atmosphere Research “Digital Airline Cabin Talks” interview with airline ancillary revenue leaders, sponsored by SITA CrewTab. Recently, Iztok and I had the opportunity to talk with Jake Maloney, Frontier Airlines’ Senior Manager, Ecommerce. We were thrilled to speak with Jake because Frontier Airlines is a digital commerce powerhouse. In its Q1 2022 earnings release, the airline announced that it generated an...

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Airline Digital Innovation - Wizz Air

The contemporary airline business is among the business world’s most digitally-based, digitally-focused, and digitally-intense. It was, therefore, a privilege and pleasure for Iztok and me to have the opportunity to chat with Wizz Air’s Head of Digital Transformation and Innovation, Michaela Hermans, for our series of interviews about airline digital retailing sponsored by SITA. Michaela joined Wizz Air in June 2021, following a career that includes...

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Airline Digital Cabin Talks - on Diggintravel Podcast

Welcome to the third episode of the Airline Digital Cabin Talks, sponsored by SITA CrewTab. We’re pleased to have Viktorija Kucerova, Senior Consultant, Marketing, Strategy, and Sustainability at SITA, as our guest for our third conversation. For this podcast, Iztok and I decided to make a slight adjustment to our format. Unlike our first two podcasts, where we brought you two great guests with tons of...

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Airline Onboard Retailig Talks - Lee Barrett

Welcome to our second Airline Digital Cabin Talk interview, where we bring you insights from airline ecommerce and ancillary leaders. In the latest edition, Iztok and I had the great pleasure to speak with James Lee Barrett. Lee’s impressive airline career includes roles in Cabin Crew Development and Performance and Development Management at Air New Zealand at its head office in Auckland, Head of Customer Service...

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Airline Digital Cabin Talks with Emilio Chacon Monsant

Airline digital commerce focuses extensively on efforts to maximize revenue during the initial reservation and, sometimes, at various post-booking intervals. Aside from merchandising products such as extra-legroom economy seats or cabin up-sells and upgrades, airlines rarely pay much attention to the retailing opportunities that exist in the cabin. They just… happen. But there are smart airlines out there that do more – in some cases, a...

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