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Service Delivery Manager – Disaster Recovery

Iztok Franko

Website New Zealand

Kia ora!

Air New Zealand is on an accelerated journey to become the worlds most Digital Airline and create a team that is the envy of airlines around the world. The Air New Zealand Digital team is at the core of this journey which is both a privilege and a challenge as our business rapidly adapts to the “new normal”. 

The Service Delivery Manager – Disaster Recovery reports to the Senior Manager Digital Services. The purpose of this role is to provide the leadership ,technical expertise, and assurance capabilities to Air New Zealand’s Digital teams and our 3rd party providers in striving to build, operate, and improve resilient technical services.

Key Roles and Responsibilities:

  • Accountable for the definition of strategies and delivery of enabling programmes that enhance Air NZ’s resiliency through well-protected and recoverable Digital systems.
  • Responsible for the adoption of frameworks and coordination with Digital teams and stakeholders to drive the necessary adherence to policies and processes.
  • Provide an effective assurance capability to drive adherence to policies and processes, testing and remedial activity across Digital teams, support partners, and 3rd party vendors – including reporting, oversight, advocation, awareness, and education on good DR practices.
  • Drive continual technology and service improvements across Disaster Recovery capabilities in line with identified opportunities and industry best practice.
  • Manage the 3rd party providers leveraged to support Disaster Recovery services and encourage collaboration and meaningful engagement with Digital Services.
  • Collaboratively ensure that Business Applications, Platforms, and Infrastructure are regularly tested in accordance with Air New Zealand’s security, risk management framework, and business continuity requirements.
  • Collaboratively ensure the appropriate subject matter expertise, technical consultancy and 3rd level support is provided to ensure optimal outcomes for Air New Zealand.
  • Optimise the operational expenditure required to deliver Digital’s disaster recovery capabilities.
  • Participate in event and incident management situations when they arise.

Key Skills and Experience:

  • Proven expertise in managing distributed, enterprise-scale Disaster Recovery practices.
  • 5+ years’ leadership experience in leading and motivating technical teams.
  • 5+ years’ experience in service delivery management, including demonstrated ability to maximise value from vendor engagements.
  • 5+ years’ experience in managing operational budgets and/or outsourcing agreements.
  • Demonstrated leadership in crisis situations.

To be considered for this opportunity, apply online with an updated CV. For more information on this role, please refer to the attached position description.

At Air New Zealand, we are proud supporters of diversity and inclusion and believe that the people are our greatest asset. While everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We nurture an environment that is holistically inclusive, diverse and collaborative. We are firm believers in celebrating differences and encouraging a workplace and culture where you can be yourself and thrive. We encourage diverse applicants including people with disabilities and other access needs to apply for our roles.

If you have access needs and encounter any accessibility barriers in the standard recruitment process please contact the recruiter listed on this job advert, so adjustments can be made to allow you to participate equitably in the recruitment and selection process.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina. “Seek to bring distant horizons closer. Once near, seize them and make them your reality.”

Recruiter details:
Jeanelle Yumul


To apply for this job please visit jobs.airnewzealand.co.nz.

Iztok Franko

I am passionate about digital marketing and ecommerce, with more than 10 years of experience as a CMO and CIO in travel and multinational companies. I work as a strategic digital marketing and ecommerce consultant for global online travel brands. Constant learning is my main motivation, and this is why I launched Diggintravel.com, a content platform for travel digital marketers to obtain and share knowledge. If you want to learn or work with me check our Academy (learning with me) and Services (working with me) pages in the main menu of our website.