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Senior User Experience Researcher

Iztok Franko

Website Air Asia

Job Description

Join our diverse UX team of researchers, designers, and writers who work collaboratively with product managers to produce human-centered designs and products. The researchers are stepping up by providing user insights to our peers in our daily conversations.

Here’s a glimpse of your daily life as a UX Researcher:

  • Joining catch-up calls with designer on priorities
  • Preparing research proposal for Methods Lab
  • Presenting insights for product and sync with designers on what’s next
  • Engaging product managers and business stakeholders to raise awareness of issues that users face and recommend better solutions
  • Ending the day by sharing and playing games on Friday team meeting

In essence, as a UX Researcher, you’ll help us to understand our customers’ needs and behaviour across different domains⏤travel, e-commerce, or other platforms⏤and deliver insights that help to shape our products.

What You’ll Do:

  • Define, plan, and conduct independent research on multiple aspects of products and experiences to drive actionable changes in airasia’s growth strategy
  • Collect and analyse user behaviour using various research methods such as field studies, surveys, usability testing, benchmark studies, tracking, metrics, and online experiments
  • Work with Designers, Product Managers, Software Engineers, and other UX Researchers to prioritise research opportunities in a fast-paced and rapidly changing environment
  • Understand and incorporate complex technical and business requirements into research
  • Advocate research findings to diverse audiences through written reports or creation of research artefacts
  • Create and design a good-quality presentation to describe a study and the results in simple words (words of the users without losing the essence). Independently present the results of the study to the team and stakeholders
  • Provide feasible solutions or tips to solve operational problems and coordinate resources of business/operations teams to advance the implementation of research results and follow up on the results
  • Master the user research knowledge and assimilate it within airasia and guide the professional growth of team members

About You:

  • Experience conducting semi-structured interviews, contextual field visits, and usability studies either live or remote (e.g., Userzoom or UserTesting.com)
  • Must possess at least a Diploma or Bachelor’s Degree in a related field
  • Experience integrating user research into product designs and design practices
  • Ability to judge research feasibility to solve the product’s core experience problem
  • Strong understanding of the strengths and shortcomings of different research methods including when and how to apply them during the product development process
  • Effective interpersonal, communication, negotiation, and collaboration skills

We are all different – one talent to another – that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be the best. We committed to creating a diverse work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Search Firm Representatives – AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position-specific.

To apply for this job please visit airasia.eightfold.ai.

Iztok Franko

I am passionate about digital marketing and ecommerce, with more than 10 years of experience as a CMO and CIO in travel and multinational companies. I work as a strategic digital marketing and ecommerce consultant for global online travel brands. Constant learning is my main motivation, and this is why I launched Diggintravel.com, a content platform for travel digital marketers to obtain and share knowledge. If you want to learn or work with me check our Academy (learning with me) and Services (working with me) pages in the main menu of our website.