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Project Specialist – Customer

Iztok Franko

Website Jetstar Airways

About the job

Jetstar thrives on innovation! We are always looking to employ ambitious and proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice.

As the Project Specialist, you will facilitate the cross-functional delivery of project initiatives for the Jetstar commercial functions in conjunction with the Project Lead, from idea to implementation. You will also be responsible for supporting the co-ordination and delivery of project milestones and objectives against agreed business case, timeframes and KPI’s, ensuring that all aspects of change management at a Group and Airline level are achieved.

Key responsibilities of this role include:

  • Deliver assigned project responsibilities, on time, on budget and to specification
  • Disseminate key status reports and steering committee/executive updates
  • Build financial models, project implementation plans, presentations and other communications as required
  • Manage and escalate project risk as required and according to Qantas Group Risk Framework
  • Document and organise all project related materials and ensure compliance with all required laws and company policies in the conduct of all projects
  • Model and analyse financial scenarios to determine the benefits and costs related to proposed strategies and projects
  • Define and write business rules and requirements
  • Consultatively develop budgets, targets and appropriate KPIs and establish and manage project data reports
  • Lead discovery workshops, early collaboration with stakeholders and define problem statements/solutions
  • Work with the customer insights team to identify opportunities and create projects to improve customer experience


  • Previous Project management experience including risk and change management capability
  • Experience with international based stakeholders
  • MS Office software, particularly Excel, and Powerpoint
  • Experience with Smartsheet & Confluence software preferred
  • Formal Project Management accreditations such as PMBOK or Prince2 qualifications preferred

About Us

The Jetstar Group has airlines in Australia, New Zealand, Singapore and Japan. Since launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 200 million passengers. Collectively we now offer more than 4,200 flights a week to more than 80 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 120 aircraft.


Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

Our Benefits

Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

Applications Close: Sunday 17th October 2021

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

Under the Qantas Group COVID-19 Vaccination Policy all Australia-based new employees of a Qantas Group entity must be fully vaccinated with an Approved COVID-19 Vaccine and provide Evidence of Vaccination by uploading your Digital Vaccination Certificate to Workday (our HR information system). There are different compliance dates for different workgroups under the policy. You will be provided with relevant information, including the compliance date during the recruitment process.

To apply for this job please visit www.linkedin.com.

Iztok Franko

I am passionate about digital marketing and ecommerce, with more than 10 years of experience as a CMO and CIO in travel and multinational companies. I work as a strategic digital marketing and ecommerce consultant for global online travel brands. Constant learning is my main motivation, and this is why I launched Diggintravel.com, a content platform for travel digital marketers to obtain and share knowledge. If you want to learn or work with me check our Academy (learning with me) and Services (working with me) pages in the main menu of our website.