Product Owner Mobile Apps, Guest Experience

About the job

Employment Type: Full-time Regular

City: Canada (Remote Work)

Posting Open Date: 06/16/2022

Posting Close Date: 06/30/2022 (Please note the posting will close at 11:59pm MST)

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we’re going global.

Join us and love where you’re going.

Remote Work:

This position is eligible for remote work, within Canada, under our mobile workforce program.

Overview of role:

We are seeking a Product Owner reporting into our Guest Experience team. This individual should exhibit a high standard of excellence, enjoy challenges and be results-driven. The incumbent must be highly motivated and demonstrate the ability to work in an agile environment. Working alongside the Product Manager the Product Owner will be the champion of mobile best practices and channel performance.

The Product Owner is savvy with mobile apps and is passionate about improving the experience on the iOS and Android apps. As the Product Owner you will be responsible for defining the product’s capabilities and features based on the product’s overall vision and support the delivery of the product roadmap.  This is a product ownership role with growth opportunities into Product Management! You will be responsible to set targets, perform trend analysis and report on performance. In addition, this member will define product roadmaps by conducting market research and providing analytic insights of their current and future products. This opportunity will build and cultivate relationships outside their team including partners, internal stakeholders, and team members across the Digital team including, but not limited to, Digital analytics, User Research, Design and Technology delivery teams.

Key deliverables include:

• Writing user stories, creating and prioritizing features within the product backlog
• Provide day to day support on the implementation of large-scale projects
• Defining key metrics for mobile initiatives and projections/estimated impact, while serving as a champion for mobile channel performance
• Research, recommend and lead implementation, where applicable, and suggest enhancements based on the analysis of competitive digital channels and industry trends
• Manage relationships with internal and external stakeholders to support and deliver mobile initiatives
• Influence and assist on strategic vision for WestJet through assigned digital touch points
• Provide analysis and implementation recommendations for all mobile enhancements
• Proactively present key digital reports to stakeholders, and outline recommendations
• Knowledge, advocation and delivery of brand tone and digital styling across all digital touch points

Experience and qualifications:

• Recognized Diploma at a College/Technical School or Bachelor’s Degree (Technical/Business/Science)
• Mandatory experience managing iOS and Android mobile application with a large consumer footprint
• Experience working in digital or emerging technology preferred
• Working/Advanced knowledge of mobile applications and services development
• Advanced knowledge in the following practice’s:
• Mobile
• Principles of target markets and customer segments
• User Experience within responsive design and mobile apps
• SCRUM/Agile Development
• Digital commerce in the travel industry or other e-commerce industries
• Project management
• Knowledge supporting Flutter apps is an asset

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group Of Companies

Together with WestJet’s regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet’s operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet’s Alcohol and Drug Policy.

As a federally regulated company, the WestJet group of companies is required to comply with all federal mandates. In order to be compliant with the recently-announced vaccination mandate, and to keep our guests/employees safe, all employees will be required to be fully vaccinated against Covid-19 as a condition of employment.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com