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Website Air Canada
Mission: Are you an enthusicatic team player with an investigative nature? Do you enjoy solving problems and embracing new challenges while contributing to key corporate values? Are you organzied, able to plan, multitask and work well under pressure? Do you strive to expand your knowledge base, are you accountable and have a track record for on-time project delivery?
Do you wish to become a valued member of a creative team that focuses on meeting/exceeding customer needs by being able to procatively identify gaps in process and technical issues to ensure a seamless program/product delivery in the customer experience and support revenue objectives?
The ideal candidate will have an excellent knowledge of the Air Canada product, and overall value proposition to the marketplace. They will have to have a stromg desire to leverage our technology systems and platforms to create a new commercial relationship with our Distribution supply chain, and improve the shopping and purchase experience for the end customer. A driven individual, able to work cross functionally and foster change both within the corporation and throughout the industry.
In this exciting role you will be the primary liaison between the Air Canada Distribution team and our Distribution partners, responsible for managing all aspects of the relationship. You will work with internal stakeholders to develop innovative solutions that help Air Canada expands its retailing strategy. If you are intrigued by how technology can create better relationships with all partners in the distribution supply chain and new and improved commercial opportunities for Air Canada, this role is for you
Maintain relationships with existing distribution partners, seek out and create relationships with new distribution partners of value to Air Canada
Act as a subject matter expert for current tools and features, and assess trends in current technology areas for alignment with Air Canada corporate objectives
Work internally and externally with all relevant stakeholders to communicate current opportunities and address current challenges
Increase adoption of Air Canada’s direct API distribution by acquiring new technology partners
Identify opportunities for enhancements to Air Canada products distributed through partner channels
Provide input into partner development and assist with prioritization related to the Air Canada product
Manage day to day relationships with existing distribution partners
Actively develop new partnerships with distribution technology providers
Participate in new partner development to the AC NDC API
Act as an advisor and subject matter expert to guide and support partners to optimize booking tool displays to maximize revenue from the channel
Work with all distribution partners to identify optimal tool/platform settings
Leverage internal data related to NDC partner performance to ensure maximization of key metrics:
decreasing distribution cost
increased revenue per booking
improved product mix
increased ancillary attachment rate
Work with partner agencies to ensure they deploy distribution solutions that support AC content, and solve issues and remove obstacles to maximize sales potential of the channel
Provide support to internal Global Sales team members in the form of
Monthly presentations outlining updates to distribution channels
One on one training with new Sales Managers
Key metrics: Execution and delivery of objectives within the agreed timelines and budgets which will be linked to one or more of the following:
Contribution to revenue/market growth objectives
Support of merchandising and product integrity strategy
Successful implementation of new Air Canada products into the appropriate distribution channels
Ancillary sales and upsell success
Contribution to global expansion strategies
Contribution to reduction of reported issues
Sound working experience in the airline industry
understanding of the dynamics of airline distribution, including GDS and direct distribution
Working knowledge of distribution systems, including NDC, Altea, GDS and XML-API
Strong communication skills
Strong management skills with a demonstrated ability to influence others
Forward thinker, with an ability to foster innovation in others
Critical thinking with an ability to identify and understand problems and propose solutions
Strong analytical/problem solving skills
Strong business case development and cost benefit analysis skills
Excellent interpersonal skills; must be a team player and have the ability to work with diverse groups and working styles
Self-starter, able to multi-task and handle multiple projects simultaneously as well as work under pressure, in changing priorities and tight deadlines under limited supervision
Excellent communication skills, both written and verbal, with multiple levels of the organization
To apply for this job please visit www.linkedin.com.
I am passionate about digital marketing and ecommerce, with more than 10 years of experience as a CMO and CIO in travel and multinational companies. I work as a strategic digital marketing and ecommerce consultant for global online travel brands. Constant learning is my main motivation, and this is why I launched Diggintravel.com, a content platform for travel digital marketers to obtain and share knowledge. If you want to learn or work with me check our Academy (learning with me) and Services (working with me) pages in the main menu of our website.
Diggintravel - Smarter Travel Marketing
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