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Digital Production Operations Analyst

Iztok Franko

Website Virgin Australia

Hello. We’re Virgin Australia. And we’re back (in a big way).

We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.

Who we’re looking for:

The objective of the Digital Production Operations Analyst is to implement and support the digital and distribution systems and applications that deliver revenue for the Virgin Australia group ensuring commercial, customer & compliance objectives are met.

The role works closely with relevant internal and external stakeholders to prioritise and drive enhancements and support the ongoing management of issues and defects to ensure the best experience for our customers is maintained whilst maximising revenue our core customer facing applications and platforms, including websites, mobile applications and booking engines.The role will also be responsible for the support and maintenance of these systems ensuring processes and procedures are in place to manage the resolution of issues and maintain the ongoing operation of the core systems.

** There are multiple vacancies. This is a 18 months FTC role based in Brisbane ideally.**

What you’ll be doing:

  • Working with internal and external delivery partners, assist with analysis, definition and document the software development lifecycle for all Digital applications and platforms
  • Maintain a backlog of small system enhancements and changes working with the business and service providers to deliver timely improvements to the business
  • Develop reports and dashboards to deliver insights and metrics related to the performance of all systems and platforms
  • Monitor analytics and social media channels daily to ensure system stability and respond where necessary based on set guidelines
  • Ability to read and update html templates and css (i.e. Tripcase itineraries)

You’ll be great in this role if you:

  • Experience working in a commercial environment (essential).
  • Confidence in successfully managing Digital platforms.
  • Experience in managing multiple products, Digital project lifecycle and system management experience
  • Software development lifecycle management experience and corporate booking engine tools experience

What you’ll get from us

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to)

  • Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
  • Flexible working arrangements (including work hours and work from home)
  • Discounts on travel insurance, car hire, accommodation and experiences worldwide
  • Discounted Virgin Australia Lounge membership
  • Hospitality, retail, technology, beauty services and wellness discounts
  • Wellness support, including the betterme digital wellbeing platform
  • A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
  • Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

COVID-19

The safety and security of our people, guests and operations come first. Always. That’s why we’ve put together a comprehensive ‘Mandatory COVID-19 Vaccination Policy’. In a nutshell, to work with us, you’ll need to comply with our (and the airport’s) rules and regulations. And be fully vaxxed.

Ready to apply?

We’re ready to hear from you. Apply now.

To apply for this job please visit careers.virginaustralia.com.

Iztok Franko

I am passionate about digital marketing and ecommerce, with more than 10 years of experience as a CMO and CIO in travel and multinational companies. I work as a strategic digital marketing and ecommerce consultant for global online travel brands. Constant learning is my main motivation, and this is why I launched Diggintravel.com, a content platform for travel digital marketers to obtain and share knowledge. If you want to learn or work with me check our Academy (learning with me) and Services (working with me) pages in the main menu of our website.