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Digital Product Owner

Iztok Franko

Website Virgin Australia

About the job

The objective of the Digital Product Owner, Website is to bring our digital strategy to life by building features, products and experiences that our guests love.

The role will create joyful and seamless experiences for our guests, without exposing limitations. Your manifesto is to meet and exceed expectations of internal and external stakeholders owning digital product development and contributing to transformation projects across our airline.

Collaboration is at the heart of all that you do, a goal can only be reached utilising the expertise and skills of others.

What you’ll be doing:

  • Be the Digital Product Owner for the Attract and Inform squad, working Agile to run and deliver enhancements for the Virgin Australia website.
  • Overseeing management of the product backlog including prioritisation through value/effort assessments, financial modelling and identification of customer experience improvements
  • Track, measure and be accountable for achieving product KPI’s at a product, departmental and group level
  • Responsible for refining requirements and defining release and sprint goals
  • Collaborate with the current digital squads and IT teams across Virgin Australia and the Velocity loyalty program to ensure a seamless experience for guests
  • Apply analytics, financial and customer driven analysis to recommendations and decision making
  • Identify dependencies across digital product suite and downline systems and demonstrate ability to collaborate to align and resolve blocks
  • Apply a customer-centric approach driven by improvements to LTR/NPS scores and revenue performance for the group
  • Collaborate closely with business units in the broader organisation (Sales, Marketing, IT, Velocity, Contact Centres, Finance)

Since November 2020, Virgin Australia has been working on a plan to set itself up for future success. The Group has worked to ramp up flying, simplified its organisational structure, confirmed plans for 25 new 737 aircraft to renew and grow the fleet, and signalled deeper investment in technology and customer experience.

What we’re looking for:

  • At least 2 years’ experience in a digital product ownership role, including working on agile projects and/or cross functional teams, ideally in the airline, travel or loyalty industry
  • Experience working across complex technology stacks that are customer facing
  • Proven track record in delivering innovative digital products that have grown customer loyalty, attracted more revenue and/or reduced costs
  • Demonstrated success in managing technology vendors and contractors to deliver on time and on budget
  • Advocate for accessibility including thorough understanding of WCAG 2.1 guidelines
  • Knowledge of platforms used by our squads including Confluence, Jira and Sharepoint
  • Experience with Adobe Experience Manager (AEM), including content management and understanding of its technical capabilities is highly desirable
  • Focused on defining success metrics and skilled in analytics and insight-generation, ideally with Adobe Analytics and Power BI

Virgin Australia Group prides itself on recruiting the right people to meet the challenges ahead. No matter their role – our employees share an enormous amount of passion for our guests and ambition to be the most loved airline in Australia.

It’s an exciting time to join the team, if you have the skills and experience to be a successful Digital Product Owner, we’d love for you to apply.

For the health and safety of staff and guests, Virgin Australia has implemented a mandatory COVID-19 Vaccination Policy. New staff will be required to comply with the Policy which includes being vaccinated against COVID-19 prior to 31 March 2022 and providing Virgin Australia with evidence of your vaccination status.

To apply for this job please visit www.linkedin.com.

Iztok Franko

I am passionate about digital marketing and ecommerce, with more than 10 years of experience as a CMO and CIO in travel and multinational companies. I work as a strategic digital marketing and ecommerce consultant for global online travel brands. Constant learning is my main motivation, and this is why I launched Diggintravel.com, a content platform for travel digital marketers to obtain and share knowledge. If you want to learn or work with me check our Academy (learning with me) and Services (working with me) pages in the main menu of our website.