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Digital Business Analyst

Iztok Franko

Website Qantas

About the job

  • Opportunity to collaboratively create innovative customer-facing digital products with an industry leader
  • Be a key player in a high-performing cross-functional team
  • Permanent opportunity based in our Mascot campus

Qantas is synonymous with aviation, but we’ve evolved in ways that may surprise you. We’re taking digital to a whole new level, investing in technology and digital solutions to fly our business forward. We work in an environment where innovation is encouraged. It reminds us to look for unconventional ways to solve problems, and create digital and technology solutions that may not yet exist.

In our digital and technology hub teams, time is of the essence. The projects we work on and the people we work with depend on us to create solutions quickly. While this can be demanding, we’re up for the challenge. With a thorough understanding of business vision and context, the Digital Business Analyst will play a pivotal role in the process of solving customer pain points through being a key player in the discovery, ideation and synthesisation process across an array of digital and sales products. You will be responsible for translating solutions into succinct, effective documentation so that the squad is engaged and aligned.

Passionate about customer innovation, and with a solid grasp of analytics, the Digital Business Analyst is comfortable with establishing and generating reports, defining improvements to features and processes, assisting decision-makers in gathering information to make decisions, helping to quality assurance-test solutions, and effectively communicates in detail how features and processes work.

You’ll have:

  • 3+ years’ experience as a business analyst in a mobile app environment for customer facing applications
  • Strong understanding and use of modern digital frameworks and their methodologies, including Scrum, Kanban, lean, design thinking, human-centred design, multivariate testing, continuous improvement, test automation and others
  • Proven track record in communicating requirements both verbally and through user stories, with logical and clear acceptance criteria, that are easily understood by developers, testers and stakeholders
  • Can solve, and lead the solving of, strategic problems of high complexity
  • Prior experience with, and strong comfort using, collaboration tools such as JIRA and Confluence to document and manage stories and other documentation
  • Solid experience establishing and executing reports in a digital analytics or business intelligence (BI) tool, preferably Adobe Analytics
  • Strong experience in comparing data sets to deduce accurate insights
  • Comfortable facilitating workshops, presenting at showcases, leading customer journey walkthroughs and quality reviews with stakeholders of varying seniority
  • Knowledge of process mapping and flow charting
  • Well rounded digital knowledge; application, infrastructure, mobile, UI and UX

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We are committed to creating an inclusive workplace. Talk to us about how this job could be flexible for you. of our roles.

Please note: Under the Qantas Group COVID-19 Vaccination Policy all Australia-based new employees of a Qantas Group entity must be fully vaccinated with an Approved COVID-19 Vaccine and provide Evidence of Vaccination by uploading your Digital Vaccination Certificate to Workday (our HR information system). There are different compliance dates for different workgroups under the policy. You will be provided with relevant information, including the compliance date during the recruitment process.

Applications close Sunday 30 January 2022.

To apply for this job please visit www.linkedin.com.

Iztok Franko

I am passionate about digital marketing and ecommerce, with more than 10 years of experience as a CMO and CIO in travel and multinational companies. I work as a strategic digital marketing and ecommerce consultant for global online travel brands. Constant learning is my main motivation, and this is why I launched Diggintravel.com, a content platform for travel digital marketers to obtain and share knowledge. If you want to learn or work with me check our Academy (learning with me) and Services (working with me) pages in the main menu of our website.